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Student Accounts FAQ
Paying Tuition & Fees
Q. When are my tuition and fees due?
Q. Where do I pay my tuition and fees?
Q. What are my tuition and fees payment options?
Q. What installment payment options are available?
Q. What do I need to do if my employer has a tuition reimbursement plan?
Online Transactions
Q. How do I access my student account balance online?
Q. How do I make my payments online?
Q. I registered online for classes but it isn’t showing on my student account?
Q. My online payment doesn’t show up on my student account?
Q. Why did my online payment not process?
Q. When I tried to register for classes, there was an "AR HOLD" for Unpaid AR Balance. What does this mean?
Student Account Statements
Q. Who should I contact if I have a question, problem or concern about charges and credits on my student account?
Q. When will I receive a Student Account Statement?
Q. I didn't receive a Student Account Statement?
Q. When will late fees be applied to my student account?
Q. If I can’t pay my student account balance what will happen?
Refunds
Q. When will my Financial Aid Refund Check be ready?
Q. If I drop a class, when will I receive my tuition refund?
Other
Q. Where do I pay my library fines?
Q. What if I have Military or VA Benefits?
Q. How do Book Vouchers work?
Q. Where can I cash a check?
Q. Where is there an ATM on campus?
Paying Tuition & Fees
Q. When are my tuition and fees due?
• Payment in full is expected at the time of registration and not later than the second Friday of the term unless special arrangements have been made such as a Third Party Reimbursed Promissory Note, Third Party Billing or TuitionPay.
Q. Where do I pay my tuition and fees?
• Online credit card payments at my.marylhurst.edu.
• On campus payments at cashier located on the second floor of the BP John Administration Building.
Q. What are my tuition and fees payment options?
The University supports several payment options:
• On Campus - The cashier accepts cash, personal checks, debit cards or credit cards (VISA, MasterCard, American Express and Discover).
• Online Payments – Credit card payments (VISA, MasterCard, American Express and Discover) can be received electronically at my.marylhurst.edu.
• Third Party Billing – Employer reimburses at the beginning of the term. Email thirdpartypayers(at)marylhurst.edu.
• Third Party Reimbursed Promissory Note – Employer reimburses at the end of the term. Email cashier(at)marylhurst.edu.
• TuitionPay – Monthly installment plans (current term tuition). Contact them directly at 1.800.635.0120.
• International Bank Wires – International students only, wire fee must be included.
• Financial Aid – Contact the Financial Aid Dept directly at 503.699.6253 or finaid(at)marylhurst.edu.
Q. What installment payment options are available?
• If you would like to pay tuition, fees and other charges in monthly interest-free installments for a low participation fee, you may participate in a payment plan administered by TuitionPay. Contact them directly at 1.800.635.0120 to participate or contact the Student Accounts Office at 503.699.6278 for further information.
Q. What do I need to do if my employer has a tuition reimbursement plan?
• If your employer pays at the beginning of the term, please provide the Student Accounts Office with a signed letter of financial guarantee from your employer at the time you register for classes. Your employer will be billed at the beginning of the term.
• If your employer pays at the end of the term or after grades are issued, each term you will need to submit a Promissory Note to the Student Accounts Office along with your employer's tuition reimbursement policy, proof of employment and a promissory note fee. The Promissory Note Form can be found at www.marylhurst.edu/studentaccounts/. The completed Promissory Note can be submitted personally, mailed or faxed to a secure location at 503.534.4086 or it can be emailed in PDF format to cashier(at)marylhurst.edu.
• Payment on a Promissory Note is due no later than the third week after term ends.
Online Transactions
Q. How do I access my student account balance online?
• Access your student account online at my.marylhurst.edu. To log in enter your Marylhurst ID and password in the orange bar on the top of the page. Your Marylhurst ID is a 7-digit number beginning with "19" or "20" (e.g. 1900050). Enter your chosen password. Click on the Registration and Finances Tab. Click "My Finances" which is located on the left side of screen. Click on "My Account Balances."
Q. How do I make my payments online?
• Pay online at my.marylhurst.edu. To log in enter your Marylhurst ID and password in the orange bar on the top of the page. Your Marylhurst ID is a 7-digit number beginning with "19" or "20" (e.g. 1900050). Click on the Registration and Finances Tab. Click "My Finances" which is located on the left side of screen. Click on "My Account Balances" and then wait one moment while the "Make a Payment" screen opens. If you have questions regarding online payments, please contact the Student Accounts Office at 503.699.6278 for further information.
Q. I registered online for classes but it isn't showing on my student account?
• It can take up to 24 hours to process your online registration. Please check your student account after noon on the next business day and if it still isn't on your student account, contact the Student Accounts Office.
Q. My online payment doesn't show up on my student account?
• It can take up to 24 hours to process your payment. Please check your student account after noon on the next business day and if it still isn't on your student account, contact the Student Accounts Office.
Q. Why did my online payment not process?
• Only credit cards (VISA, MasterCard, American Express and Discover) will be processed. Debit cards are not accepted online at this time.
• Individual banks have daily withdrawal limits or prohibitive bank terms which don't allow the transaction to process.
• Individual banks require a current address on file. If your address isn't current, then the transaction won't process.
Q. When I tried to register for classes, there was an "AR HOLD" for Unpaid AR Balance. What does this mean?
• Any unpaid student account from a prior term will generate a hold which will prevent registration for subsequent terms until your student account balance is settled.
Student Account Statements
Q. Who should I contact if I have a question, problem or concern about charges and credits on my student account?
• For questions regarding Financial Aid awards and tuition discounts, coupons and waivers please contact the Financial Aid Office directly at 503.699.6253 or finaid(at)marylhurst.edu.
• For questions regarding charges for classes, adding or dropping classes, please contact the Registration Office directly sy 503.699.6267 or registrar(at)marylhurst.edu.
• For all other questions regarding your student account, contact the cashier at 503.699.6278 or email cashier(at)marylhurst.edu.
Q. When will I receive a Student Account Statement?
• You can print a Statement through your online access at any time for the current term. To access your Statement online go to my.marylhurst.edu. To log in enter your Marylhurst ID and password in the orange bar on the top of the page. Your Marylhurst ID is a 7-digit number beginning with "19" or "20" (e.g. 1900050). Click on the Registration and Finances Tab. Click "My Finances" which is located on the left side of screen. Click on "Course and Fee Statement." Click on "Generate my Statement."
• Statements are mailed out the first of each month.
Q. I didn't receive a Student Account Statement?
• Statements are sent out on the first of each month so you should receive it within a few days. We only send out statements with balances. If you didn't receive your Statement please contact the cashier.
Q. When will late fees be applied to my student account?
• A late payment fee will be assessed to all unpaid balances the first business day following the end of the second week of term.
• Subsequent late fees will be assessed each monthly billing cycle at the end of each month until payment is made.
Q. If I can't pay my student account balance what will happen?
• If you contact Student Accounts at 503.699.6278, we will help discuss your options.
• Failure to contact Student Accounts will result in your outstanding balance to be sent to collections.
Refunds
Q. When will my Financial Aid Refund Check be ready?
• Financial Aid Refund checks are processed weekly starting the third week after the beginning of the term. They are available for pickup between 10:00 and 3:00 each Friday. Any Financial Aid Refund checks not picked up by 3:00 will be mailed. If you anticipate a refund check call Thursday after 1:00pm to verify that a check will be available.
Q. If I drop a class, when will I receive my tuition refund?
• Tuition refund checks are processed weekly and are available for pickup between 10:00 and 3:00 each Friday. Any tuition refund checks not picked up by 3:00 will be mailed. If you anticipate a refund check call Thursday afternoon to verify that a check will be available.
Other
Q. Where do I pay my library fines?
• For balances under $50 pay at the library.
• Balances over $50 are added to your student account and can be paid online or at the Student Accounts Office.
Q. What if I have Military or VA Benefits?
• If you are receiving tuition assistance from any one of the military or national guard branches, please forward your Tuition Assistance form to thirdpartypayers(at)marylhurst.edu or fax it to 503.534.4086. The Student Account Office will bill the military according to the information on the Tuition Assistance form.
• If you receive Chapter 31 Voc Rehab benefits, please contact your VA counselor and confirm they have sent your Form 1905 to the Voc Rehab Certifying Official in the Student Accounts Office. The Voc Rehab Certifying Official can be reached at thirdpartypayers(at)marylhurst.edu.
• If you receive GI Bill benefits, please contact the GI Bill Certifying Official in the Financial Aid Office at finaid(at)marylhurst.edu.
Q. How do Book Vouchers work?
• If your financial aid exceeds what you will owe for tuition and fees and it creates a credit on your student account you can request a book voucher to purchase your books prior to the aid being disbursed to your student account. You must have been awarded financial aid, returned a signed copy of your award letter accepting the financial aid award to the Financial Aid Office, and be registered for the correct number of credits for the term for the financial aid to show as pending on your student account.
• If you are a distance student, please contact the Marylhurst University Bookstore at 503.699.6245 and have them give you the cost of your books including shipping. They will transfer you to the Student Accounts Office and a book voucher will be issued for the amount of the books and shipping. A Student Accounts employee will take your book voucher to the Bookstore so your books can be shipped to you.
• If you are a local student, please visit the Student Accounts Office and a book voucher can be issued to you directly.
• Book vouchers are limited to $500. Only 1 book voucher per student will be issued a term.
• Book vouchers are available two weeks prior to the start of each term and until the end of the second week of classes.
Q. Where can I cash a check?
• Cashier services are available in the Student Accounts Office located on the second floor of the BP John Administration building. Currently enrolled students may cash a personal imprinted check from a local bank up to $20 with a current student ID. Limit one check cashed per day. There is a returned check fee for each returned personal check. Personal checks will not be cashed for a person having a past due student account balance.
Q. Where is there an ATM on campus?
• An ATM is located in the Clark Commons foyer.