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FAQ: Student Account Statements

Q. Who should I contact if I have a question, problem or concern about charges and credits on my student account?
Q. When will I receive a student account statement?
Q. Why didn't I receive my account statement in the mail?
Q. When will late fees be applied to my student account?
Q. If I can't pay my student account balance on time, what will happen?


Q. Who should I contact if I have a question, problem or concern about charges and credits on my student account?

  • For questions regarding Financial Aid loans, scholarships, awards, tuition discounts, coupons and waivers, please contact the Office of Financial Aid at 503.699.6253 or finaid@marylhurst.edu
  • For questions regarding charges for classes, adding or dropping classes, please contact the Office of the Registrar at 503.699.6267 or registrar@marylhurst.edu
  • For all other questions regarding your student account, contact the Office of Student Accounts at 503.699.6278 or cashier@marylhurst.edu


Q. When will I receive a student account statement?

  • You can print a statement through your online access at anytime for the current term. When online, navigate to "My Finances" and click on "Course and Fee statement" and then click on "Generate My Statement." For information on prior terms, click on the dollar amount rather than "course and fee statement." This will produce a history of all transactions on your student account.


Q. Why didn't I receive my account statement in the mail?

  • Statements are sent out on the first of each month, so you should receive it within a few days from the 1st. Zero and credit balance statements are not mailed. Contact Student Accounts at 503.699.6278 or cashier@marylhurst.edu for questions.


Q. When will late fees be applied to my student account?

  • A late payment fee will be assessed to all unpaid balances the first business day following the end of the second week of term.
  • Subsequent late fees will be assessed each monthly billing cycle at the end of each month until payment is received.


Q. If I can't pay my student account balance on time, what will happen?

  • If your account is not paid in a timely manner, an AR Hold will be placed on your account and you will be unable to register for classes or attain transcripts until your account is paid in full.
  • Contact Student Accounts at 503.699.6278 and we will help discuss your options.
  • Failure to contact Student Accounts will result in your account being referred to a collection agency.

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