Shoen Library has published the findings from a service satisfaction survey conducted in late 2013 through an in-kind grant enabling the use of a standardized LibQual+ survey instrument.
Our reference librarians are available to assist students and faculty with research and the use of library resources via email, texting, online chat, phone and in person.
Text a Librarian
Text the word muhelp to #66746 and enter your question. There is no fee for this service, but normal text message rates may apply.
You can now reach librarians by text message during the posted hours (all times Pacifc Standard Time):
Sunday: 2:00 p.m. - 7 p.m.
Monday - Thursday: 8:00 a.m. - 8:00 p.m.
Friday: 8:00 a.m. - 5:00 p.m.
Saturday: 10:00 a.m. - 2:00 p.m.
About Live Chat and Text a Librarian
When Shoen librarians are not available for chat or texting, librarians from Answerland partner institutions are on hand to assist you with your research questions. However, they do not have access to your specific account information. Please contact Shoen Library for questions regarding account status, renewals and similar matters.
Shoen Library Reference Librarians
Shoen Library Reference Desk