Maya Story, music therapy faculty, will give a presentation on guided imagery and music at the Association for Music and Imagery in June 2013.
JOB TITLE: Director of Infrastructure and Enterprise Services
DEPARTMENT: Infrastructure Services
REPORTS TO: Vice President/Chief Information Officer
CLASSIFICATION: Exempt, Full-time FTE 1.0
PURPOSE OF POSITION: The Director of Infrastructure and Enterprise Services manages the university's server, networking, and telecommunications infrastructure and core enterprise IT services including database management and reporting. The department manages both services that are provided in-house and those that are provided by vendors. The director is responsible for ensuring that these services are reliable, cost-effective, secure, and well aligned with the strategic and tactical needs of the university. The director reports to the Vice President/Chief Information Officer.
1. Personnel management. Manage a small team who do most of the hands-on work of supporting infrastructure and enterprise services. Set appropriate workload and deliverables, guide professional development, and ensure that the routine and project work of the team is of high quality and effectively aligned with university needs. Collaborate with the CIO, other IT directors and IT staff to help the IES team function effectively as part of a larger whole.
2. Operations & budget management. Ensure that the day-to-day operations of our IT infrastructure and enterprise services are safe, reliable, cost-effective, and appropriately serve the university. Ensure that compliance and security requirements are met. Develop and maintain appropriate performance indicators. Research and recommend large-scale technological direction. Collaborate with CIO to create appropriate service level expectations. Ensure that service levels are met, including planning for appropriate human and technological redundancy and other elements of business continuity and disaster recovery. In collaboration with the CIO, develop and manage the operating and capital budgets for the department.
3. Vendor and contract management. Develop and maintain positive vendor relationships. Lead critical vendor-executed projects, ensuring that deliverables are appropriately defined and measured. Collaborate with the CIO in vendor selection and contract negotiation. Manage contract execution including accountability, budgeting, and payment. Collaborate with CIO to ensure that contracts and vendor relationships are appropriately renewed or terminated.
4. Project management. Ensure that projects are designed and completed in a thoughtful, effective, and efficient manner. Plan projects including measurable outcomes, goals, milestones, timelines, and budgets. Track progress of projects and regularly maintain & share status information.
5. Project portfolio management, governance, and communications. Maintain excellent relationships with stakeholders from across the university. Regularly collaborate with stakeholders to maintain a transparent and open project wish-list. Engage in inclusive governance processes to guide project prioritization. Also use your knowledge of IT (including lifecycle cost, risk management, and security) to propose projects and to inform project prioritization.
6. Hands-on work. Because of the small size of the IT staff, the director is called upon to assist and provide backup to other staff members. Hands-on work may be required in any area of the department and will form a regular part of the director's duties.
1. The director must have both solid technical skills and excellent personal and communication skills.
2. Technical knowledge and self-directed learning. The director must have deep knowledge and experience in at least one of the operational areas of the department. In addition, the director must have enough knowledge of the other areas of responsibility in order to identify and quickly learn necessary skills to contribute to their operations and manage them effectively. A demonstrated track record of self-directed learning is required.
3. Communication & collaboration. The director must be able to communicate effectively with both technical and non-technical people, using appropriate language. The director must be an effective collaborator, interested in understanding the work and challenges of other university departments and in ensuring that they are appropriately supported. A demonstrated track record of collaboration and effective communication is required.
4. Leadership. Leadership experience need not be limited to formal supervisory relationships. A strong record of helping a team to succeed, from any formal position, is essential.
5. Operations and detail management. The director must be able to accurately track and manage a large amount of detailed work in both operational and project areas. A demonstrated track record of competent technical management in an operational is required.
1. Personnel management. Supervisory experience is a plus. A strong desire to be an excellent manager is a strong plus.
2. Business acumen and risk management. Our operating philosophy is based on intelligently managing risks (rather than pursuing heedless risk-taking or overly cautious risk-avoidance). An ability to understand the strategic goals of the institution and to make short and long term decisions that effectively navigate complex trade-offs is a plus. An interest in developing these capacities is also a plus.
EDUCATION REQUIRED: A bachelor's degree or equivalent training and experience is required.
BENEFITS: University-paid medical, dental, and vision coverage for the employee. Four weeks paid vacation; paid sick leave and holidays; tuition waiver program; life and disability insurance; and generous retirement plan.
TO APPLY: Submit a cover letter and résumé to firstname.lastname@example.org. Type Director of Infrastructure and Enterprise Services in the subject line. The letter should describe how you meet the job requirements detailed in the job description. Applications will be accepted until the position is filled; review will begin on April 2, 2013.